RETURN & REFUND POLICY

Refund & Return Policy

At APEX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

We accept returns only if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The return request is made within 7 days of receiving the order.

  • The product is unused, unopened, and in its original packaging with all labels, accessories, and the original invoice.

2. Non-Refundable & Non-Returnable Items

For hygiene and safety reasons, refunds or returns will not be accepted if:

  • The product has been used after delivery.

  • The product has been damaged due to misuse, improper handling, or negligence.

  • The product is returned without its original packaging, labels, or accessories.

  • The product has been altered or modified in any way.

  • The return request is made after the eligible return period.

  • The item is marked as non-returnable on the product page.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging

After verification, we will arrange a replacement or refund, as applicable.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Prepaid Orders: Refunds will be credited to the original payment method within 5–10 business days.

  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer, UPI, or another approved payment method after verification.

5. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled.

  • Refusing delivery of a shipped order may result in applicable shipping or handling charges being deducted from any eligible refund.

6. Exchange Policy

We offer exchanges only for products that are damaged, defective, or incorrectly delivered, subject to stock availability.

7. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), APEX will bear the return shipping cost.

For all other approved returns, the customer may be responsible for return shipping charges unless otherwise stated.